On the other hand, I called Telguard for support on the camera, and they DID answer in less than 30 seconds. “We’ll actually answer the phone for a dealer in around 30 seconds and – BONUS - know what they are talking about if they are having issues.”Ĭan you imagine a consumer or installer calling AT&T or Verizon directly with questions about their Arlo data plans? I tried it, just for grins. “The real benefit is that Arlo+Telguard SKUs are supported by our team,” says Shawn Welsh, SVP product line management and marketing for Telguard. Likewise, installers themselves maintain personal relationships with Telguard, a service provider that has catered to low-voltage pros for years. It makes sense for consumers to put all their technology needs in the hands of a single service provider. Why should they instead buy from a home-technology pro? And why should pros buy from Telguard, beyond the shared RMR?įor starters, security dealers and A/V integrators have personal relationships with homeowners and already service their home-technology needs. What Telguard Brings to Arlo GoĬonsumers can buy Arlo Go from Arlo directly, or from cellular service providers. That is the type of service dealers should expect from Telguard. On the other hand, a Telguard agent answered my phone call in just a couple of rings and knew all the details about the product and service. Transcript of a chat with Verizon, regarding Arlo Go. There are precious few opportunities like it. Security dealers and home-technology integrators are uniquely positioned to probe their clients’ lifestyles and recommend this product for a wide range of applications. “I can keep an eye on the temperature and my batteries on my inverter panel.”
“I use the Arlo Go to monitor our coach that is in covered storage,” writes one user.
Many users cite mere practicality as their motivation for using Arlo Go. It’s something that is very often necessary for security or peace of mind. This isn’t something you put in the woods and watch live in search of wildlife.
The RMR might be good for integrators, but the cost to consumers isn’t cheap. The relatively high cost of cellular service can be both a benefit and a curse, of course. Whereas the retail cost for cellular back-up on alarm systems might be $5 or $10 per month, customers could see cellular bills of $60 and up for Arlo Go service. With Telguard’s Arlo Go program, however, any qualified installation company – e.g., home technology integrators – can profit from the cameras and the mobile plans.įurthermore, the RMR for each account is more than a couple of bucks. If you’re not a traditional security dealer, you’re not making anything on cellular services today.
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